RETURN AND REFUND POLICY
Golden Lion adhesive is an industrial product. Once opened, mixed or used, the adhesive cannot be resold to others. Therefore the company does not accept returns because of a change of mind, a wrong choice of need, no further need, or the product not suiting the customer’s material.
To avoid buying the wrong product, we recommend you buy a small can to test on your own material before ordering in large quantities, or call for free advice at 0976.884.341 to choose the right adhesive.
Cases where the company supports exchange or refund
- Wrong product or wrong specification delivered compared with the order.
- Product defect caused by the manufacturer.
- Product leaking, dented or damaged during transport.
How to report and conditions
- Contact us as soon as you receive the goods, within 24 hours at most, by phone or Zalo 0976.884.341.
- Send the order number, photos or video taken when opening the package, and photos of the defective product.
- The company confirms the cause and informs you of the solution (product exchange or refund). Refunds are made via the payment method you used.
This policy does not affect consumers’ legal rights under the Law on Protection of Consumers’ Rights.
Purchase policy
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Frequently asked questions
Do prices on the website include VAT?
Price includes 8% VAT.
How is delivery done?
Nationwide delivery, free shipping within HCMC for orders from 5 million VND.
What payment methods are available?
COD within HCMC or bank transfer.
Not sure which adhesive to choose?
Call 0976.884.341 or message on Zalo, and our technical team will advise the adhesive for the material you need to bond.